Frequently Asked Questions

Do you guys accept cancellations?

We accept cancellations of orders within the same calendar business date they are purchased. Each case is made to order, so we cannot cancel orders after production on the specific case has been started. 

Do you guys accept returns/exchanges?

We accept returns of unused products within 30 days of delivery for a refund. Refunds are not limited to store credit. Please allow up to 30 business days after we receive your return for your refund to be issued. Customers are responsible for return shipping costs unless the return is due to our error. There is no restocking fee. Contact support@insidenout.shop for return instructions. We do accept exchanges on cases only in the scenario of accidentally ordering the wrong phone case size. The case must be unused. In this scenario, reach out to our team within 30 days of delivery. 

We do not accept returns or exchanges for international orders or prints. Returns are unavailable after 30 days of delivery.

Who creates your case designs?

All of our cases are hand painted and designed by our team!

Shipping and Delivery

Packaging - Your order may be sent in more then one package depending on which warehouse it is coming from. 

Most orders to the US should arrive in 7 business days of ordering. However, post office delays may effect this timeline. Orders to outside the US may take 2-3 weeks to be delivered. Please plan accordingly! If your package does not arrive within a timely manner, please reach out to support@insidenout.shop and we will do our best to make it right.